UAE banks 'ten years behind time'
Dubai residents have complained banks in the emirate are inefficient and out of date, with customer services failing to hit the mark at both local and international establishments.
A cross-section of customers interviewed by Gulf News revealed dissatisfaction with lack of staff knowledge, misinformation, time taken to complete transactions and lack of accessible branches. Black marks were also given for the lack of real-time transactions and hidden service costs.
South Africa who compared banks unfavourably to those in their home countries.The newspaper spoke to residents from as far afield as the UK, Belgium, India.
Human resources officer Richard Stilgoe told Gulf News “They are quite bad, and at least ten years behind time.” Source
A cross-section of customers interviewed by Gulf News revealed dissatisfaction with lack of staff knowledge, misinformation, time taken to complete transactions and lack of accessible branches. Black marks were also given for the lack of real-time transactions and hidden service costs.
South Africa who compared banks unfavourably to those in their home countries.The newspaper spoke to residents from as far afield as the UK, Belgium, India.
Human resources officer Richard Stilgoe told Gulf News “They are quite bad, and at least ten years behind time.” Source
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