Dubai’s Roads and Transport Authority has increased the performance of its Salik call centre to handle round-the-clock queries about the road toll system, which launches today.Salah Mohammed Al Marzouqui, the RTA’s deputy director of traffic said the call centre was receiving calls 24 hours a day, and providing information in Arabic, English and Urdu, as part of a communications drive to spread awareness of the toll system."The RTA wants to reach out to the largest possible number of road users in our community," Al Marzouqi said. "Our call centre operators are trained to provide complete information about the toll system, from the locations of the electronic gates to the mechanics of the system and (registration/application) information."
Motorists passing toll gates at Garhoud Bridge and Mall of the Emirates on Sheikh Zayed Road must apply for and purchase a Salik welcome kit containing a windshield tag. Kits are available from Epco/Enoc and Emarat petrol stations, and Dubai Islamic and Emirates banks. The kit costs Dh100, with Dh50 charged as fees and the remainder to be counted as credit.Tags are automatically activated. After subscription motorists will receive an account number and PIN by SMS. Source
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